Cart

You have no items in your cart.

Wishlist

You have no items in your wishlist.

FAQ


Website

  • Terms & Conditions
    When you use this Site the following terms and conditions apply. The Site is the copyright of Lost Oz Pty Ltd. All rights reserved. Images and content on the Site may not be copied, saved or used in any format other than as incidental to your permitted use of the Site. “We”, “us” and “our” refer to Lost Oz Pty Ltd ABN 51 164 584 721 and its associated entities as applicable.

    PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

    Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to lostsurfboards.com.au indicates acceptance of these terms and conditions.

    lostsurfboards.com.au reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on lostsurfboards.com.au you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service HERE and we will remove you from our marketing communications.

    Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. lostsurfboards.com.au/Lost Oz Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. lostsurfboards.com.au/Lost Oz Pty Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by the lostsurfboards.com.au/Lost Oz Pty Ltd credit and fraud avoidance department. We may require additional verifications or information before accepting any order. lostsurfboards.com.au/Lost Oz Pty Ltd is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by lostsurfboards.com.au/Lost Oz Pty Ltd

    Copyright

    This site is owned and operated by Lost Oz Pty Ltd ABN 51 164 584 721 All systems and software used on this site are the sole property of Lost Oz Pty Ltd or those supplying the software. The entire content included in this site, including but not limited to graphics, code, or text, is copyrighted as a collective work under Australian and other copyright laws, and is the property of Lost Oz Pty Ltd.

    Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the Board Engine, Board Pages, Brand pages and general site assembly and arrangement thereof, are the sole property of Lost Oz Pty Ltd You may use the content of this site only for the purpose of placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Lost Oz Pty Ltd prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

    Trademarks

    All trademarks, service marks and trade names of Lost Oz Pty Ltd used in the site are trademarks or registered trademarks of Lost Oz Pty Ltd

    Surfboard Artwork

    Product images and colours may vary when being viewed on a computer screen. Furthermore, variations in the surfboard artwork can occur in the manufacturing process, as artwork is completed by hand. Artwork options are often taken on a variety of board models and as such can sometimes contain items like model decals, etc specific to that board model. Please check with our customer service team before placing your order if you have any specific requests or questions about artwork options.

    Logo Placement & Colour

    Logo Placement and colour are at the discretion of the surfboard manufacturer. Any request will be taken into consideration by the manufacturer, but can not be guaranteed.

    Shipping Special Instructions for Courier

    The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Second house up the driveway”, “Office hours 8-5″). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel inside gate around the corner”. Lost Oz Pty Ltd cannot be held responsible if your instructions are not followed.

    Delivery of Product

    Timing for the delivery of products, including but not limited to surfboard orders, varies depending upon the surfboard ordered. Factors including but not limited to artwork, glassing, materials, construction (i.e. PU foam, epoxy, etc.) can affect the time of completion and delivery of a surfboard. Standard foam, clear, sanded finish surfboards take up to 3 weeks to manufacture.

    The delivery times provided by lostsurfboards.com.au are estimates only. Lost Oz Pty Ltd will not be held accountable for late deliveries but we will do our best to ensure the surfboard gets to you as quick and safely as possible. In the event that multiple items are ordered, part of your order may be delivered at different times. For example, your fins might arrive prior to your surfboard, in different packaging. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. lostsurfboards.com.au/Lost Oz Pty Ltd cannot be held responsible for incorrectly entered delivery addresses.

    Product Delivery and Acceptance Requirements

    You or someone at your specified delivery address will be required to sign upon delivery of all products. Customers will be notified via email that their ordered product(s) have been sent with an estimate of the product(s) arrival time. If the customer is not at the specified location to sign for the product there will be fees in place for a redelivery at a later date. If the nominated place of delivery should be unattended, the Shipping Company may store the goods and if the Goods are stored there will be costs involved ($40) for the storage and redelivery of the products(s).

    Customers are responsible for inspecting the goods for fault and notifying us within 2 working days of receiving the goods should there be a fault. If for any reason your product(s) are damaged please email photos of the damage and the packaging HERE within 48hrs of taking delivery.

    NOTE: Please keep all packaging and shipping boxes in the event the product(s) need to be sent back to the suppliers (shapers). We will work with you to get your products returned back to you as quickly as possible.

    Return Policy

    lostsurfboards.com.au/Lost Oz Pty Ltd reserves the right to vary from this policy on a case by case basis. Warranty claims with Surf Hardware (Fins, Leg Ropes Etc.) needs to be filed directly with the manufacturer of the product. If policy variance has been granted in writing or via email by lostsurfboards.com.au and a product needs to be returned, a return merchandise authorisation (RMA) number is required before sending the product back to lostsurfboards.com.au. An RMA can be obtained by contacting lostsurfboards.com.au via HERE. All refunds are subject to product inspection upon return. A refund will be processed after the product has been inspected.

    Surfboards: All surfboards are manufactured specifically for the individual customer. Therefore, all sales are final. Any manufacturing defaults need to be taken up with the surfboard manufacturer. lostsurfboards.com.au/Lost Oz Pty Ltd will do everything in its power to help its customers with product issues. Please contact us HERE with any issues.

    Surf Hardware Returns (Leg Ropes, Tail Pads, Surfboard Fins): lostsurfboards.com.au/Lost Oz Pty Ltd will cover the cost to resend the surf hardware once it has been returned by the customer. The new product will be sent out as soon as the returned product has been inspected upon return. Please contact us HERE to obtain an RMA or for any other questions.

    In the case of an incorrect item being shipped out, or the product has been damaged in transit please contact us HERE to obtain an RMA.

    Damaged Returns

    lostsurfboards.com.au/Lost Oz Pty Ltd ships a lot of surfboards and we enforce a strict packaging policy when packing surfboards; damages are very rare. If for any reason your Surfboard is damaged in transit, we will cover the full cost of repair of the board with approval and will replace the surfboard depending on the damage. It is very important that you inspect your package at the time of delivery. If you notice any damages to the box, or more importantly, to your surfboard please contact us by HERE within 48 hours of delivery to start the claim process. You must provide your confirmation ID, name and phone number in the email to streamline your claim. In the email please detail the extent of the damages to the surfboard. This will allow us to process the claim as quick as possible. If it is evident that your surfboard has been damaged you must keep the packaging for return. In the unlikely case your board is catastrophically damaged, you may refuse the shipment and you will be refunded a new board, once we receive your order back from the shipper, or you can choose a lostsurfboards.com.au voucher for the value of the surfboard.

    Changes to Orders and Cancellations

    Sure. You may make changes to your order up until your order has begun being processed. Please contact us by email immediately with the order modifications you would like. Please note that not all changes can be guaranteed as surfboard orders may be too far into the manufacturing process. Ensuring that your order is correct on the checkout page is the best way to save any disappointment at a later date. We advise you carefully read through everything you have selected on our checkout page to ensure you are happy with your order prior to clicking the “Buy Now” button.

    Change of Address

    lostsurfboards.com.au/Lost Oz Pty Ltd cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the checkout page. If this is not noticed until after your order is finalised, please contact Customer Service immediately HERE. We will attempt to update any incorrect order details, however lostsurfboards.com.au/Lost Oz Pty Ltd is not liable for any changes of address.

    Shipping Information

    Surfboard orders will be shipped as soon as they are finished being manufactured. Manufacturing time varies based on board specifications. Once completed delivery takes approximately 2 to 7 business days. Delivery time depends on your distance from the manufacturer. Once your order has shipped you will receive an e-mail containing your itemized order, shipping carrier, tracking number, and estimated arrival date. All shipments are given the choice of home or business delivery. Delivery to a business is always recommended.

    International Surfboard Shipping

    We do not currently offer international shipping. However, international shipping arrangements can be made by contacting us HERE.

    Pricing

    Prices are subject to change without notice. All Suppliers (Surfboard, Surf Hardware Companies) have full access to their listings on lostsurfboards.com.au with the ability to change their pricing at anytime.

    Product Warranty Disclaimer

    This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, lostsurfboards.com.au, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

    lostsurfboards.com.au/Lost Oz Pty Ltd, does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. lostsurfboards.com.au, does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

    Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with lostsurfboards.com.au we make no warranty or representation as to the fitness or suitability of the Site or any linked site.

    Liability

    lostsurfboards.com.au/Lost Oz Pty Ltd is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

    Typographical Errors

    In the event that a lostsurfboards.com.au/Lost Oz Pty Ltd product is mistakenly listed at an incorrect price, or with incorrect product information, lostsurfboards.com.au/Lost Oz Pty Ltd, reserves the right to refuse or cancel any orders placed for incorrectly listed product(s). lostsurfboards.com.au, reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, lostsurfboards.com.au/Lost Oz Pty Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

    Term Termination

    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration process. These terms and conditions, or any part of them, may be terminated by lostsurfboards.com.au, without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

    Use of Site

    Harassment in any manner or form on the site, including via e-mail, chat, or by use of abusive or obscene language, is strictly forbidden. Impersonation of others, including a lostsurfboards.com.au, or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is obscene, threatening, defamatory, invasive of privacy or publicity rights, illegal, abusive, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

    Participation Disclaimer

    lostsurfboards.com.au/Lost Oz Pty Ltd does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, lostsurfboards.com.au is merely acting as a passive channel for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, lostsurfboards.com.au/Lost Oz Pty Ltd, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to lostsurfboards.com.au in its sole discretion.

    Indemnification

    You agree to indemnify, defend, and hold harmless lostsurfboards.com.au, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

    Third-Party Links

    In an attempt to provide increased value to our users, lostsurfboards.com.au may link to sites operated by third parties. However, even if the third party is affiliated with lostsurfboards.com.au, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of lostsurfboards.com.au. These linked sites are only for your convenience and therefore you access them at your own risk.

    Fairness

    We always try to settle any issues or complaints quickly and fairly. Any correspondence should be sent HERE Subject Line: Customer Service

    General These terms and conditions are governed by the laws of Queensland, Australia. We receive payments from our surfboard and surf hardware suppliers for the provision of our booking service. All references to “we”, “our” and “us” are references to Lost Oz Pty Ltd ABN 51 164 584 721. For information on how we deal with your personal information please refer to our privacy policy.

    We may change or modify all or any part of these terms and conditions by posting changes to the Site.

  • Privacy & Security
    lostsurfboards.com.au/Lost Oz Pty Ltd respects the privacy of it’s online visitors and recognises the importance of providing a secure environment for them. This policy outlines what information we collect from you, how we use it, and the steps we take to ensure that your information is protected.

    This privacy policy sets out how lostsurfboards.com.au/Lost Oz Pty Ltd uses and protects any information that you provide when you using lostsurfboards.com.au/Lost Oz Pty Ltd.

    The lostsurfboards.com.au/Lost Oz Pty Ltd privacy policy may change from time to time due to website updates. You should check this page to ensure that you are happy with any changes. This policy is effective from 06/July/2016.

    What information does lostsurfboards.com.au/Lost Oz Pty Ltd collect and how do we use this information?


    Information We Collect and How We Use It

    lostsurfboards.com.au/Lost Oz Pty Ltd collects data about your activities that does not personally or directly identify you when you visit our website, or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”) and content. We collect information about what you view on our website and what you click on.

    We do not target ads to you based on sensitive personal data, such as information related to race or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, trade union membership, physical or mental health or condition or sexual life.

    Where permitted by law, we do work with health and fitness companies and may show you more relevant ads based on your perceived interest in these topics.

    lostsurfboards.com.au/Lost Oz Pty Ltd may target ads based on data provided by third parties or in combination with the data we collect ourselves. Any data used to serve targeted advertisements is de-identified and is not used to personally or directly identify you.

    Technologies We and Our Third Party Advertising Partners Use

    lostsurfboards.com.au/Lost Oz Pty Ltd uses technologies such as cookies and pixels to keep track of your activities on our website and to serve you more relevant advertisements. A cookie is a small text file that is stored on your device for record-keeping purposes. Session cookies expire when you close your browser. Persistent cookies remain on your device for an extended period of time. We use session cookies and persistent cookies to make it easier for you to navigate and enhance the experience of our site, and to monitor and evaluate our website’s operation and use.

    We use persistent cookies to keep track of your activities when you visit our website or our Advertisers’ websites, and to serve you relevant advertisements.

    lostsurfboards.com.au/Lost Oz Pty Ltd policy is that we only collect information that does not personally or directly identify you. You can remove cookies by following directions provided in your Internet browser’s “help” file. You may also decline our cookies if your browser permits, but doing so may interfere with your use of our website.

    How we share your information

    We may share your information with: Service providers under contract who help with parts of our business operations, such as fraud prevention, bill collection, marketing, and technology services. We may share your information with service providers who assist us with serving relevant ads to you. We require by contract that our service providers only use your information in connection with the services they perform for us and not for their own benefit.

    We share data derived from or relating to cookies, tracking pixels and other similar technologies with third parties that use lostsurfboards.com.au/Lost Oz Pty Ltd services so such businesses can target you with ads which they think you might be interested in based on your browsing behavior.

    We may share aggregated non-identifiable information with Publishers or our Advertisers, such as the number of users who visit a Publisher website or the number of users who clicked on a particular advertisement.

    We encourage you to review the privacy policies of the website publishers that you visit to learn about their data collection practices.

    When you view or interact with a Retargeted ad, we may infer that you engaged in the activities on its site that qualified you to receive the ad.

    We may share information about you if necessary to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of lostsurfboards.com.au/Lost Oz Pty Ltd or others.

    Account information we collect

    If you open an account, we collect the following types of personal information from you:

    - Contact information – your name, date of birth, address, email, mobile phone number and other similar information.
    - Financial information or PayPal account information that you link to your lostsurfboards.com.au/Lost Oz Pty Ltd account.
    - lostsurfboards.com.au/Lost Oz Pty Ltd account login information.
    - Demographic information such as postcode, IP, preferences and interests
    - Other information relevant to customer surveys and/or offers

    We may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

    Some categories of personal information may be marked as mandatory in our online and offline forms. We may not be able to provide you with the product or service requested if you decide not to provide the personal information marked as mandatory.

    What we do with the information we gather

    • We send promotional opportunities about new products, deals and information which we think you may find interesting using the email address and mobile number which you have provided. Users may choose to withdraw from receiving future mailings; see the Communications withdrawal section below.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
    • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • We may use the information to improve our products and services.

    Public Forums

    This site makes forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

    Forum Rules and Policies

    It is impossible for our lostsurfboards.com.au/Lost Oz Pty Ltd team and operators of this forum to confirm the validity of all posts on this forum. Posts reflect the views and opinion of the author, but not lostsurfboards.com.au/Lost Oz Pty Ltd. If you feel that a posted message is questionable, you are encouraged to notify the lostsurfboards.com.au/Lost Oz Pty Ltd team immediately.

    By using the forums on lostsurfboards.com.au/Lost Oz Pty Ltd, you agree not to post any abusive, vulgar, obscene, hateful, slanderous, threatening, sexually-oriented or any other material that may violate any applicable laws. Doing so may lead to you being permanently banned from this forum. Note that all IP addresses are logged and may aid in enforcing these conditions.

    You agree that the lostsurfboards.com.au/Lost Oz Pty Ltd team have the right to remove, edit, move or close any topic at any time should they see fit. As a user you agree to any information you have entered above being stored in a database. While this information will not be disclosed to any third party without your consent, lostsurfboards.com.au/Lost Oz Pty Ltd cannot be held responsible for any hacking attempt that may lead to the data being compromised.

    This forum system uses cookies to store information on your local computer. These cookies do not contain any of the information you have entered above; they serve only to improve your viewing pleasure.

    You agree not to use any automated tools for registering and/or posting on this bulletin board. By failing to obey this rule you would be granting us permission to repeatedly query your web server.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of lostsurfboards.com.au/Lost Oz Pty Ltd.

    Links to other websites

    Our site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • If you have previously agreed to us using your personal information for direct marketing purposes
    • Users may withdraw from receiving future mailings; see the Communications withdrawal section below.
    • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
    • We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
    • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

    If you would like a copy of the information held on you please email info[at]lostsurfboards.com.au

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    Childrens’ privacy

    When a child tries to register with lostsurfboards.com.au/Lost Oz Pty Ltd he/she will be asked to submit the same kind of information as indicated in the above section (Information we collect). Information provided by the child and gathered (for instance through the use of cookies) during his/her visit may be used as mentioned above.

    Note to parents

    lostsurfboards.com.au/Lost Oz Pty Ltd is committed to protect the privacy of children and has no intention of collecting personal data from children under the age of 13. If you are a child under the age of 13 and you try to submit your registration, the registration will be rejected and we will inform you that we do not accept registrations from children under 13. We encourage parents and guardians of children under 13 to regularly check and monitor their children’s use of e-mail and other activities online.

    Teenagers under the age of 17 and over the age of 12 should encourage their parents to review this policy and to contact us if they wish to discuss our Communications withdrawal policy.

    Third Parties and Service Partners

    We may engage third party contractors to perform services for us, which involve the contractor handling personal information we hold. For example, we may engage third party contractors to maintain and monitor our customer and user databases. In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.

    We encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.

    How you can contact us about privacy questions, complaints or to remove your details from our site

    If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you can contact us HERE.

  • Viewing Orders
    To view your order status and update your details simply click on the icon at the top of the page or select VIEW MY ACCOUNT. From here you can view your recent orders as well as find the progress of any boards that are in production.
  • Ordering

    How long will it take for my surfboard to be manufactured?

    It depends on each surfboard model, the construction, artwork, glassing and shape you have ordered. Most surfboards are manufactured in under four weeks, some take as little as two weeks for a standard surfboard order. Epoxy and carbon technology construction can take up to 5-6 weeks. You will receive updates on the stage your surfboard is in (shaping, artwork, glassing, shipping dispatch). Feel free to contact us HERE to inquire about surfboard order times and to check up on your board. Please include your receipt ID (Eg: Receipt #5073f6f76468e).

    What Types of payment do you accept?

    lostsurfboards.com.au/Lost Oz Pty Ltd is proud to accept Visa and MasterCard. We do not accept cash, cheques or cash on delivery.

    Can I make a change to an existing order?

    Sure. You may make changes to your order up until your order has begun being processed. Please contact us HERE or by phone immediately with the order modifications you would like. Please note: that not all changes can be guaranteed as surfboard orders may be too far into the manufacturing process. Ensuring that your order is correct on the checkout page is the best way to save any disappointment at a later date. We advise you carefully read through everything you have selected on our checkout page to ensure you are happy with your order prior to clicking the Buy Now button.

    Can I order by phone or email?

    Yes we do accept orders via phone. We do not accept orders via email because we do not record any payment details for under our Privacy Policy. To place an order please follow the steps and select your surfboard or surf hardware and process your payment on the checkout page of our website.

    Thinking of removing items from your cart?

    On the checkout page, prior to clicking “Buy Now” simply click the small red remove icon to remove any item listed in your order. If you would like to then add this product again, click the small green icon to then add this product to your order again.

    What happens if something I order is out of stock?

    The lostsurfboards.com.au/Lost Oz Pty Ltd inventory system removes out of stock items from the online store, but occasionally an item sells out within seconds of your order confirmation. If an item on your order is sold out, we will still ship the available products and you will be contacted with an explanation. If your order has been charged you will be provided with a full refund immediately. Our customer service team will do everything they can to satisfy your order, but popular items can sell out quickly.

    What if my credit card shows multiple charges?

    All orders are processed as one charge. If for any reason you have multiple charges when you have only processed one order, please contact our Customer Service Department HERE immediately for assistance, if the charge needs to be removed.

    What If I am ordering and there is an error in the checkout?

    If you have any Technical Issues whilst using the lostsurfboards.com.au/Lost Oz Pty Ltd site, please contact our Customer Service Department and we will assist you immediately HERE.

    Where is my confirmation email?

    If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. Please contact us HERE. Please provide your full name and receipt number that is provided when your confirmation email fails on the confirmation page. (Eg: Receipt #5073f6f76468e)

    How do I change my delivery address?

    lostsurfboards.com.au/Lost Oz Pty Ltd cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the checkout page. If this is not noticed until after your order is finalised, please contact Customer Service immediately HERE. We will attempt to update any incorrect order details, however lostsurfboards.com.au/Lost Oz Pty Ltd is not liable for any changes of address.

    How do I know where and when to Pick Up my surfboard?

    You can select to Pick Up your surfboard from the shaper. You will be notified via email when your surfboard is ready to be picked up from the shapers location. The shapers address will be specified on your confirmation email. NOTE: You will be required to present ID (eg. drivers license, bank card) when picking up your surfboard or you can provide your lostsurfboards.com.au/Lost Oz Pty Ltd receipt ID detailed on your confirmation email (Eg: Receipt #5073f6f76468e).

    What currency are lostsurfboards.com.au/Lost Oz Pty Ltd prices displayed in?

    All prices are shown in Australian Dollars.

    How do I keep up to date with sales, new surfboards and surf hardware on the lostsurfboards.com.au/Lost Oz Pty Ltd?

    The best way to stay up to date with lostsurfboards.com.au/Lost Oz Pty Ltd and our leading surfboard shapers and surf hardware companies would be to Subscribe to our mailing list. Emails are sent out updating customers on new brands, new stock deliveries and new surfboard model and surf hardware releases.

  • Updating Account Information
    To update your account information, click on the icon at the top of the page or select VIEW MY ACCOUNT. From here you can view your recent orders as well as update your login details and information.

Customer Service

  • Shipping and Delivery

    SHIPPING SPECIAL INSTRUCTIONS FOR COURIER

    The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Second house up the driveway”, “Office hours 8-5″). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel inside gate around the corner”. Lost Oz Pty Ltd cannot be held responsible if your instructions are not followed.

    DELIVERY OF PRODUCT

    Timing for the delivery of products, including but not limited to surfboard orders, varies depending upon the surfboard ordered. Factors including but not limited to artwork, glassing, materials, construction (i.e. PU foam, epoxy, etc.) can affect the time of completion and delivery of a surfboard. Standard foam, clear, sanded finish surfboards take up to 3 weeks to manufacture.

    The delivery times provided by lostsurfboards.com.au are estimates only. Lost Oz Pty Ltd will not be held accountable for late deliveries but we will do our best to ensure the surfboard gets to you as quick and safely as possible. In the event that multiple items are ordered, part of your order may be delivered at different times. For example, your fins might arrive prior to your surfboard, in different packaging. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. lostsurfboards.com.au/Lost Oz Pty Ltd cannot be held responsible for incorrectly entered delivery addresses.

    PRODUCT DELIVERY AND ACCEPTANCE REQUIREMENTS

    You or someone at your specified delivery address will be required to sign upon delivery of all products. Customers will be notified via email that their ordered product(s) have been sent with an estimate of the product(s) arrival time. If the customer is not at the specified location to sign for the product there will be fees in place for a redelivery at a later date. If the nominated place of delivery should be unattended, the Shipping Company may store the goods and if the Goods are stored there will be costs involved ($40) for the storage and redelivery of the products(s).

    Customers are responsible for inspecting the goods for fault and notifying us within 2 working days of receiving the goods should there be a fault. If for any reason your product(s) are damaged please upload photos of the damage and the packaging HERE within 48hrs of taking delivery.

    NOTE: Please keep all packaging and shipping boxes in the event the product(s) need to be sent back to the suppliers (shapers). We will work with you to get your products returned back to you as quickly as possible.
  • Viewing Orders
    To view your order status and update your details simply click on the icon at the top of the page or select VIEW MY ACCOUNT. From here you can view your recent orders as well as find the progress of any boards that are in production.
  • Returns and Replacements
    lostsurfboards.com.au/Lost Oz Pty Ltd reserves the right to vary from this policy on a case by case basis. Warranty claims with Surf Hardware (Fins, Leg Ropes Etc.) needs to be filed directly with the manufacturer of the product.

    If policy variance has been granted in writing or via email by lostsurfboards.com.au/Lost Oz Pty Ltd and a product needs to be returned, a return merchandise authorisation (RMA) number is required before sending the product back to lostsurfboards.com.au/Lost Oz Pty Ltd.

    How do I return something I buy on lostsurfboards.com.au/Lost Oz Pty Ltd?

    lostsurfboards.com.au/Lost Oz Pty Ltd reserves the right to vary from this policy on a case by case basis. Warranty claims with Surf Hardware (Fins, Leg Ropes Etc.) needs to be filed directly with the manufacturer of the product. To return a product you need a return merchandise authorisation (RMA) number before sending the product back to lostsurfboards.com.au/Lost Oz Pty Ltd. An RMA can be obtained by contacting lostsurfboards.com.au/Lost Oz Pty Ltd HERE. All refunds are subject to product inspection upon return. A refund will be processed after the product has been inspected.

    Surfboards: All surfboards are manufactured specifically for the individual customer. Therefore, all sales are final. Any manufacturing defaults need to be taken up with the surfboard manufacturer. lostsurfboards.com.au/Lost Oz Pty Ltd will do everything in its power to help its customers with product issues. Please contact us HERE with any issues.

    Clothing and Surf Accessory Returns (t-shirts, leg ropes, tail pads, surfboard fins): Once the product has been returned by the customer. The new product will be sent out as soon as the returned product has been inspected upon return. Please contact us HERE to obtain an RMA or for any other questions.

    In the case of an incorrect item being shipped out, or the product has been damaged in transit please contact us HERE to obtain an RMA.

    For more information check out our full Terms and Conditions.
  • Ordering

    How long will it take for my surfboard to be manufactured?

    It depends on each surfboard model, the construction, artwork, glassing and shape you have ordered. Most surfboards are manufactured in under four weeks, some take as little as two weeks for a standard surfboard order. Epoxy and carbon technology construction can take up to 5-6 weeks. You will receive updates on the stage your surfboard is in (shaping, artwork, glassing, shipping dispatch). Feel free to contact us HERE to inquire about surfboard order times and to check up on your board. Please include your receipt ID (Eg: Receipt #5073f6f76468e).

    What Types of payment do you accept?

    lostsurfboards.com.au/Lost Oz Pty Ltd is proud to accept Visa and MasterCard. We do not accept cash, cheques or cash on delivery.

    Can I make a change to an existing order?

    Sure. You may make changes to your order up until your order has begun being processed. Please contact us HERE or by phone immediately with the order modifications you would like. Please note: that not all changes can be guaranteed as surfboard orders may be too far into the manufacturing process. Ensuring that your order is correct on the checkout page is the best way to save any disappointment at a later date. We advise you carefully read through everything you have selected on our checkout page to ensure you are happy with your order prior to clicking the Buy Now button.

    Can I order by phone or email?

    Yes we do accept orders via phone. We do not accept orders via email because we do not record any payment details for under our Privacy Policy. To place an order please follow the steps and select your surfboard or surf hardware and process your payment on the checkout page of our website.

    Thinking of removing items from your cart?

    On the checkout page, prior to clicking “Buy Now” simply click the small red remove icon to remove any item listed in your order. If you would like to then add this product again, click the small green icon to then add this product to your order again.

    What happens if something I order is out of stock?

    The lostsurfboards.com.au/Lost Oz Pty Ltd inventory system removes out of stock items from the online store, but occasionally an item sells out within seconds of your order confirmation. If an item on your order is sold out, we will still ship the available products and you will be contacted with an explanation. If your order has been charged you will be provided with a full refund immediately. Our customer service team will do everything they can to satisfy your order, but popular items can sell out quickly.

    What if my credit card shows multiple charges?

    All orders are processed as one charge. If for any reason you have multiple charges when you have only processed one order, please contact our Customer Service Department HERE immediately for assistance, if the charge needs to be removed.

    What If I am ordering and there is an error in the checkout?

    If you have any Technical Issues whilst using the lostsurfboards.com.au/Lost Oz Pty Ltd site, please contact our Customer Service Department and we will assist you immediately HERE.

    Where is my confirmation email?

    If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. Please contact us HERE. Please provide your full name and receipt number that is provided when your confirmation email fails on the confirmation page. (Eg: Receipt #5073f6f76468e)

    How do I change my delivery address?

    lostsurfboards.com.au/Lost Oz Pty Ltd cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the checkout page. If this is not noticed until after your order is finalised, please contact Customer Service immediately HERE. We will attempt to update any incorrect order details, however lostsurfboards.com.au/Lost Oz Pty Ltd is not liable for any changes of address.

    How do I know where and when to Pick Up my surfboard?

    You can select to Pick Up your surfboard from the shaper. You will be notified via email when your surfboard is ready to be picked up from the shapers location. The shapers address will be specified on your confirmation email. NOTE: You will be required to present ID (eg. drivers license, bank card) when picking up your surfboard or you can provide your lostsurfboards.com.au/Lost Oz Pty Ltd receipt ID detailed on your confirmation email (Eg: Receipt #5073f6f76468e).

    What currency are lostsurfboards.com.au/Lost Oz Pty Ltd prices displayed in?

    All prices are shown in Australian Dollars.

    How do I keep up to date with sales, new surfboards and surf hardware on the lostsurfboards.com.au/Lost Oz Pty Ltd?

    The best way to stay up to date with lostsurfboards.com.au/Lost Oz Pty Ltd and our leading surfboard shapers and surf hardware companies would be to Subscribe to our mailing list. Emails are sent out updating customers on new brands, new stock deliveries and new surfboard model and surf hardware releases.


Sign up for our newsletter